About impact management

Understand the terminology

Impact management is using information and data to improve a service or programme.

Impact management refers to an organisation’s ability to quantify, report on and increase its impact.

It helps you realise what is or isn’t working and what you can do about it.

There are three main elements. First, plan what difference you want your programme or service to make. Then collect and use the right data to know if you're achieving your goals. Finally, it also helps to have a culture that embraces learning, so you can improve what you do to better serve the people you support.

Organisations that effectively manage their impact see it as integral to strategy and sustainability.





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There are differences between impact management and impact measurement.

‘Impact management’ is about using data to understand, change and improve your programme or service. It enables you to deliver the biggest impact with the resources available. It encompasses impact measurement but is also about strategy and sustainability.

‘Impact measurement’ or ‘evaluation’ is about measuring the impact that your programme or service has, using research methods. Impact measurement is a critical element of impact management and allows you to make informed decisions about your work.


"Impact management encompasses impact measurement but is also about strategy and sustainability"