Impact management can help your organisation improve the quality of your programme or service and achieve more for the people you exist to support. The information in this page helps you explain three sections of this website to your colleagues and why planning, data and culture are important. It also provides tips for talking to different groups: trustees, managers and frontline staff.
Communicating with different members of staff
To get support from managers and trustees, you could explain that an effective impact management system will:
- Give us insights on where our services are working and where they are not, and showing us how to improve.
- Give us confidence that we are collecting the right information, and not wasting resources collecting data that we don’t need.
- Ensure that all data collected is actually used. By ensuring we collect that right data in the first place and encouraging / enabling everyone in the organisation to use data to generate their own insights.
- Give you the data and information you need in a timely basis to identify any problems and make improvements as quickly as possible.
- Give us the data we need to meet funder and stakeholder information requirements.
- Enable us to have a better conversation with funders and stakeholders, based on robust data about our achievements.
- Foster a positive improvement focussed attitude across the organisation.
- Enable us to be more confident in our achievements; to motivate staff and volunteers and to impress external stakeholders.
- Help us to speak more confidently about the issues our service users face, and to help us lobby and campaign for improvements.
- Ensure that we are accountable to our beneficiaries and funders- and that failures or weak performance area identified and addressed.
Meanwhile, to get support from frontline staff you could explain that their engagement in impact management will:
- Give everyone frequent insights on where our services are working and where they are not.
- Ensure that our service users' experiences and voices are properly represented.
- Ensure that we collect and use the right sort of data so that we don’t waste time collecting irrelevant information.
- Reduce tedious form-filling and data entry by developing sensible systems and processes.
- Provide users, staff, volunteers, funders and other stakeholders with better information about services.
- Give you access to data and information that you need to support your day-to-day work.
- Help you to personally contribute to the development of the service to improve users' experiences.
- Enable you to develop new skills around data, analysis and problem solving.
- Make this a better place to work and volunteer where we celebrate our successes, learn from mistakes and value everyone's views.