There’s a lot of confusion about ‘systems’ because people use the word in different ways.
So we want be clear that we are talking specifically about ‘case management’ or ‘customer relationship management’ (CRM) software systems. In these you can store all the data you collect about individual service users.
These are the most important kind of system for impact management.
The data diagnostic asks 10 multiple choice questions about what your programme or service is, how it works and who it targets. It then provides a tailored report that discusses what kind of data you should consider collecting and how.