Why is it important to involve service users?
Most charities recognise that involving service users in developing and evaluating services is a good thing. But it’s important to understand some of the reasons for involving users:
- It can give a moral legitimacy to your organisation which is important when you are representing your users.
- Involving users can improve your effectiveness by giving you a better understanding of their needs and harnessing their knowledge and skills.
- Users can benefit directly from feeling heard, involved and valued as this can give them a sense of agency.
|Level of Involvement|
|Deciding what data to collect||Share your evaluation priorities so people know what they are.||Ask people what they think of your evaluation priorities.||Discuss your priorities.||Involve people in deciding your priorities.|
|Collecting data||Tell people how your data collection works.||Ask people what they think of how you collect data.||Discuss how you will collect data.||Involve people in collecting the data.|
|Analysing data||Share your findings and analysis.||Ask people what they think of your analysis - do they challenge or agree with your interpretation?||Discuss and refine your findings together.||Involve people in analysing and making sense of the findings.|
|Presenting and using data||Tell people what you are doing about it.||Ask people what they think of how you plan to respond.||Discuss recommendations and actions.||Involve people in taking action with you.|
The data diagnostic asks 10 multiple choice questions about what your programme or service is, how it works and who it targets. It then provides a tailored report that discusses what kind of data you should consider collecting and how.