Being clear about who you work with, the change you want to make and the way that change happens will focus your work and the data you collect 

This section of the website contains practical resources to help you think through how you achieve change. A plan should not be something you do once and never come back to. It's best to think of your plan as something ‘live’ which you refine and update as you collect data, make changes and develop your programme or service.

How does it help

What will I learn?

This section contains three templates with three high-level questions to help you develop your plans and improve your impact management. 

  1. Who is your service/programme for and why?
  2. What is the change you want to make?
  3. How will these changes happen?

These are good questions to ask when you are starting to design a programme or service. They are equally helpful when thinking about improving or growing an existing one.

What is impact management

Who to involve?

When you're planning it's a good idea to involve different people from across the organisation—from beneficiaries or users, frontline delivery staff or volunteers to the senior team. You might find they have different perspectives and you may need to spend some time exploring what people think. 

Get started

Get started!

Download our templates and work through the questions to create a plan to improve your impact management.

Create your plan

A note on language

These questions are similar to what you would consider if you were using a 'theory of change', 'logic model', 'planning triangle' or other similar frameworks. We are trying to avoid jargon so haven't used these terms. If you already have one of these frameworks, these questions could still be helpful. There might be some prompts that you haven't considered that help you to refine your existing framework. Remember, whatever you call these frameworks, they should be updated based on what you learn.